Terms of Service

1. Agreement

By creating a Freeslot account, accessing a booking page we host, or otherwise using Freeslot (the “Service”), you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you use Freeslot on behalf of an organization, you confirm you have authority to bind that organization, and “you” includes that organization.

If you do not agree, do not use the Service.

2. The Service

Freeslot lets hosts publish booking pages based on availability rules, optional calendar sync, and related features such as one-on-one pages, group sessions, series, team routing, embeds, branding options, notifications, and plan-based limits. Features available to you depend on your plan and settings.

We may add, change, or retire features. Where a change materially reduces core paid functionality, we will aim to give reasonable notice through the product or email.

3. Accounts

You must provide accurate registration details and keep them current. You are responsible for activity under your account and for safeguarding login credentials. Notify us promptly at notifications@freeslot.me if you suspect unauthorized access.

Workspace owners and admins are responsible for invitations, roles, and the booking pages and hosts they configure.

4. Acceptable use

You agree not to:

• Use the Service for unlawful, deceptive, harassing, or harmful activity
• Interfere with or disrupt the Service, other users, or underlying infrastructure
• Attempt to access accounts, data, or systems you are not authorized to use
• Scrape, overload, or reverse engineer the Service except where applicable law expressly allows
• Upload malware or content that infringes others’ rights
• Misrepresent your identity or affiliation on booking pages
• Use Freeslot to send spam or unsolicited bulk messages unrelated to legitimate booking activity

We may investigate suspected misuse and suspend or terminate access when we reasonably believe these Terms have been violated.

5. Your content and bookings

You retain ownership of content you submit to Freeslot - for example page titles, descriptions, branding assets, form questions, and notes. You grant Freeslot a limited license to host, process, display, and transmit that content solely to operate and improve the Service.

Booking records and guest details collected through your pages are processed so bookings can be created, confirmed, or cancelled, and so calendars and notifications can work as configured. You are responsible for the accuracy of your availability, page content, and how you use guest information outside Freeslot.

Guests who book through a host’s page enter into the scheduling interaction with that host. Freeslot is the technology provider facilitating the booking, not a party to the underlying appointment or professional services being scheduled.

6. Calendar and third-party tools

Optional connections to Google, Microsoft, Zoho, and similar providers are subject to those providers’ terms and the permissions you grant. Freeslot is not responsible for outages, permission changes, or data handling by those third parties. Disconnecting a calendar stops future sync under your settings; it does not automatically remove events already written to that calendar.

Embeds and custom domains you configure remain your responsibility to implement correctly on your own site or DNS.

7. Plans and pricing

Freeslot offers a free tier and paid plans with higher limits (for example pages, calendars, seats, branding, or embeds). Plan details shown at signup or on pricing pages describe the current offering and may change. Paid plans may be billed monthly or yearly in the currencies we support at checkout.

Workspace owners manage billing for their organization. Detailed payment, upgrade, downgrade, and cancellation rules are in Section 8.

8. Payments, upgrades, and cancellations

Payments are processed by our payment partner (currently Razorpay). By purchasing a paid plan you authorize recurring charges for the billing interval you select until you cancel or the subscription otherwise ends under these Terms.

8.1 Subscriptions and renewals

• Paid plans auto-renew at the end of each billing period (monthly or yearly) unless cancelled, except as described below for yearly Teams.
• Yearly Teams is paid upfront as a one-time payment for the year and does not auto-renew. We send reminders before it ends; you renew from billing settings, and a renewal extends from your current end date. If you don’t renew, the plan stays usable for a short grace period (currently 7 days) and the workspace then moves to the Free plan.
• Teams is billed per seat with a minimum of 2 seats. Each workspace member and each pending invite uses one seat; when all purchased seats are in use, new invites are blocked until you add seats or free one up.
• Renewal charges the then-current plan price for your interval, currency, and seat quantity (where seats apply).
• You are responsible for keeping a valid payment method on file so renewals can succeed.

8.2 Upgrades and plan changes

• Same-interval upgrades (for example Starter monthly → Professional monthly) take effect immediately. You are charged a prorated amount for the price difference over the remaining time in the current billing period.
• Interval changes (monthly ↔ yearly), including upgrades that also change interval, start a new billing cycle. You are charged the full price of the new interval, minus credit for unused time on your current plan.
• Seat increases on Teams are charged immediately on a prorated basis for the remaining time in the current period; seat decreases apply at the next renewal (no partial refund).

8.3 Downgrades

• Downgrades to a lower paid plan are scheduled for the end of the current billing period. You keep your current plan until then; the lower plan applies afterward.
• Starting the lower paid plan after the period ends may require you to authorize a new payment mandate with our payment partner (see Section 8.6).

8.4 Cancellation

• You may cancel auto-renewal from billing settings. Cancellation stops future renewals.
• No prorated refund for the unused remainder of the current period, except where required by law or we expressly agree otherwise.
• After you cancel, you keep access to your paid plan features until the end of the current paid period. At that date the workspace moves to the Free plan (or soft-locks features that exceed Free limits).
• Cancelling does not delete your account or content automatically; you may still manage or delete data subject to our Privacy Policy. Deleting your account ends the plan immediately instead (see Suspension and termination).

8.5 Resuming (“Keep my plan”)

• If you cancel and then choose to keep your plan before the period ends, we clear the local cancellation so you remain on the paid plan.
• Our payment partner generally cannot reverse a cancelled subscription. Resuming may create a new subscription for the same plan, with the first renewal charge scheduled at or after your current paid period end - so you are not charged again for time already paid.
• You may need to complete payment authorization again before renewals resume (see Section 8.6).

8.6 Payment authorization and minimum fees

• Auto-renewing plans use a mandate: a standing instruction you give our payment partner to charge your card for the plan amount (price × seats, in your chosen currency) on each renewal date until you cancel. Card details are held by the payment partner, not by Freeslot.
• Some plan changes (upgrades that replace the payment subscription, adding seats on an auto-renewing plan, resumes after cancel, or starting a new interval) require you to authorize a new mandate in checkout so future renewals bill the updated amount.
• Until you authorize the new mandate, your existing mandate stays in place and we will prompt you in Plan & billing to complete authorization. Once it is authorized, we cancel the previous mandate so you are not billed twice. Scheduling a seat reduction, or undoing one before renewal, does not require a new mandate.
• For cards issued in India, your bank may send a pre-debit notification before each renewal and may require additional authentication for recurring charges above limits set by the Reserve Bank of India (currently ₹15,000 per charge). Plans that would exceed this limit, such as yearly Teams, are sold as one-time payments instead.
• Cancelling your plan in Freeslot cancels the mandate at the end of your paid period. You can also revoke a mandate through your bank or card issuer; if you do so without cancelling, renewals will fail and Section 8.7 applies.
• If you subscribe during a free trial, you authorize the mandate at checkout but the first plan charge happens when the trial ends. You keep the remaining trial days. Cancelling before the trial ends means you are not charged for the plan.
• Yearly Teams purchases, renewals, and seat additions are one-time payments and do not set up a recurring mandate. If you buy yearly Teams during a trial, you pay upfront and the paid year starts when the trial ends.
• Your bank or our payment partner may charge a small verification / authentication amount for that step. For INR card or UPI mandates this is typically about ₹5. For USD and other international cards it is a small amount set by the payment partner or your card network, and may appear as a temporary authorization that is later reversed. It is set by the payment rails / partner, not as an additional Freeslot plan charge for the billing period you already paid.
• Plans are charged in the currency you choose at checkout. Currency can’t be changed during an active paid subscription; to switch, cancel at period end and subscribe again in the new currency. Your bank may apply its own foreign-exchange rates or fees, which Freeslot does not control.
• Full plan charges for a new period occur at the times described above (proration at upgrade, or renewal at period start), not as a duplicate charge for an already-paid interval when resume is set up correctly.

8.7 Failed payments and taxes

• Failed renewals may place the subscription past due. If payment is not resolved within the grace period we publish in-product (currently three days), the workspace may be moved to Free and paid features soft-locked.
• Prices may be shown inclusive or exclusive of taxes depending on currency and checkout. Applicable taxes (including GST where required) may be added or included as shown at payment time.

9. Freeslot intellectual property

The Service - including software, design, logos, and documentation - is owned by Freeslot and its licensors. These Terms do not grant you any right to use Freeslot trademarks except as needed to identify that you use the Service (for example “Book with Freeslot”) in a truthful way.

10. Availability and changes

We aim for reliable uptime but do not guarantee uninterrupted or error-free operation. Maintenance, infrastructure issues, or third-party calendar outages may affect booking pages or sync. You should keep your own records of important appointments where appropriate.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, FREESLOT DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE FREE OF ERRORS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FREESLOT AND ITS DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID TO FREESLOT FOR THE SERVICE DURING THAT PERIOD (OR, IF YOU USE ONLY THE FREE TIER, ONE HUNDRED US DOLLARS OR THE EQUIVALENT LOCAL LIMIT REQUIRED BY LAW).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.

13. Indemnity

You will defend and indemnify Freeslot against claims, damages, and expenses (including reasonable legal fees) arising from your content, your booking pages, your misuse of the Service, or your violation of these Terms or applicable law - except to the extent caused by Freeslot’s willful misconduct.

14. Suspension and termination

You may stop using Freeslot and delete your account at any time from Profile → Danger Zone → Delete account, subject to any outstanding fees. Deletion is immediate and irreversible: any paid plan ends at once, autopay is cancelled, and unused time is not refunded. If you are the only owner of a workspace that still has other members, you must remove them first. We may suspend or terminate access if you breach these Terms, if required by law, or if continued use creates risk to the Service or others.

Sections that by nature should survive - including intellectual property, disclaimers, limitation of liability, indemnity, and governing law - remain in effect after termination.

15. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts in Ernakulam, Kerala, India will have exclusive jurisdiction over disputes arising from these Terms, except where applicable consumer law requires otherwise.

16. Changes to these terms

We may update these Terms periodically. We will change the “Last updated” date and, for material changes, provide notice in the product or by email when practical. Continued use after the effective date constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms:

Email: notifications@freeslot.me
Phone: +91 9746463537
Address:
Collective Coworks Phase 2
Room 6 and 7, Raniganga, Door No - 9/4602,
Near Kusumagiri Hospital, Kusumagiri P.O,
Infopark Road, Kakkanad,
Ernakulam - 682030, India.